How to buy a ticket
You can purchase tickets at the "Tickets and Hotel Reservation Counters (Bus Ticket Sales Counter)" on the left hand side after leaving the arrivals lobby.
Information on methods of accessing your destination, HANEDA AIRPORT EXPRESS routes, time information, and ticket purchase are available here.
Also, you can get information for other public transportation methods for areas inaccessible by HANEDA AIRPORT EXPRESS.
Time schedules and guide books in multiple languages (English, Korean, simplified Chinese, and traditional Chinese) are also available at the "Tickets and Hotel Reservation Counters (Bus Ticket Sales Counter)". Please feel free to ask.
"Point and communicate" conversation guides that are helpful for using HANEDA AIRPORT EXPRESS are available via download.
Go to the bus stop
The way from the "Tickets and Hotel Reservation Counters (Bus Ticket Sales Counter)" to the bus stop area is a little confusing. There are big elevators visible right from the counter area, but these are not the elevators you want to get in. They will take you to the wrong floor. Pass those elevators and keep going. Take the elevator or escalator at the sign saying "Route Bus" and go down to the first floor.
If you get lost, ask the closest airport staff member.
Line up at the bus stop
When you get to the 1st floor bus stop area, go to the bus stop that matches the number displayed on your ticket.
Use destination displays on the electric signs to make sure you are in the right place and line up.
Large luggage can go in the luggage compartment of the bus.
Put large luggage in the luggage compartment at the back of the bus. Take valuables, breakables, food and beverage, etc. into the bus with you.
[ See this page for cautions about riding buses. ]
You can purchase a bus ticket at the ticket issuing machines at the bus stop area.
You can change the ticket issuing machine display to English.
There might not be a bus leaving for your destination right away, so make sure to check the departure times before buying a ticket.
- In addition to giving airport information, concierges at the Haneda Airport International Terminal can also help with problems related to accessing destinations from the airport. Ask at an information counter with the "?" mark or any of the concierges in jade colored uniforms inside the lobby area.
- All staff members can offer assistance in Japanese and English. Also, staff members that can offer assistance in Chinese and Korean are also ready to help. Conversation is also possible through pointing at communication assistance boards in multiple languages (English, Korean, simplified Chinese).
- Care service by staff members with Care-Fitter certifications is also available. Services are available on site, but you can also reserve services online at the Tokyo International Air Terminal Corporation website (URL: http://www.haneda-airport.jp/inter/en/) (Contacting the airline you plan to use in advance will assure smoother care services).
- Also, the arrivals lobby floor houses the Tourist Information Center, where numerous tourist pamphlets are available in assorted language (English, simplified Chinese, Korean, etc.). You are welcome to stop by before moving on to your destination.
This service is not provided by Keihin Kyuko Bus Co., Ltd.